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What will I have to do as a mystery shopper? [back] |
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How do I join the Panel? |
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Please click
here to register. Once registered, you will be sent an email asking you
to confirm your email address. When this has been confirmed, you will have access
to our website. |
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Why should I join the Pulse Panel? |
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The Pulse Panel is your chance to get rewarded for giving your opinions on a variety of subjects relating to some of the UK’s largest retailers.
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How does the Pulse Panel work? |
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After you have registered your details with the panel you will be invited, usually by email, to participate in research based on the profiling questions you have answered.
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What sort of research will I be invited to take part in? |
Typically, we would invite you to take part in online surveys that you will be made aware of via email. Additionally, we conduct mystery shopping for some of the UK’s best known retailers. If you have indicated that you are interested in this, you will be given the opportunity to take part in visits in your area of the country.
A brief description of the various forms of research we carry out is listed at the bottom of this document.
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How often will I be asked to participate in an online survey? |
You’ll be invited to take part in surveys on a regular basis. Whether you take part or not is
completely up to you. The frequency you receive surveys will depend on two main factors:
1) the projects our clients require us to conduct on their behalf,
2) if your profile matches with the criteria being sought for that particular project.
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Is there a cost to participate?
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No – there is no cost for you to join the panel.
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What if I need to change my e-mail address or other personal information? |
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Please go to the ‘Update my details’ section on the homepage to update your email address or any other personal information.
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What do you do with the personal information I provide? |
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It is only ever used to invite you to take part in a survey that is relevant to you and your profile. Your information will never be passed to a 3rd party organisation and we will only ever contact you for research purposes.
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CURRENT SURVEYS [back] |
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How will I know when a new survey is available? |
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You will be sent an email stating that a new survey is available to fill in. This email will explain what is required from you and inform you of the closing date.
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When I am asked to fill in a survey why do I have to fill in my details again? |
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For a couple of reasons – firstly, to confirm our information is correct and check if any of your details have changed. Secondly, some questions asked may sound similar to ones you have already answered but are, in fact, slightly different.
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How long does it take to complete a survey? |
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On average these will take around 10 minutes to fill in but, depending on the subject being covered, this could vary between 5 and 15 minutes. Your reward/payment will reflect the length and complexity of the subject.
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How do I know if you received my completed survey? |
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You will receive a confirmation message on your screen once you have successfully filled in the survey.
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What if I have a question about taking part in a survey? |
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On the majority of our surveys you will be given a Project Manager’s name to contact for any queries.
Alternatively, you can contact
Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951) OR Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951) |
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Can I complete the survey in more than one sitting without starting over? |
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Unfortunately not. A requirement of our panel is that questionnaires are completed in one go. We believe this is the best way to fill in a survey.
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What if I don’t want to or don’t have time to take a particular survey or I am on holiday? |
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This is entirely OK. We will send you questionnaires that are relevant to your profile.
If you do not want to take part you can simply ignore the email. If you no longer wish
to be part of the panel please send an email to unsubscribe@abapulse.co.uk
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Why is there no space on your surveys to explain my answers or add additional comments? |
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It depends on the type of feedback we are looking for as, often,
it is a purely statistical picture we require. If you do have any
feedback regarding a survey please email the contact name given on
the survey, or contact feedback@abapulse.co.uk |
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What if I run into problems filling in my online survey? |
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If you have any technical problems or cannot fill in your feedback within the designated time, then please
Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951) OR Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951) |
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REWARDS/PAYMENT [back] |
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How will I be rewarded/paid for my time? |
Rewards/payments vary according to the project we are working on. Payments/rewards will be clearly communicated in the email you receive from us.
Payment will usually take place in 2 ways:
1) A Prize Draw – where you are given an equal chance of winning a specified cash or voucher prize.
2) Payment per survey – where you will receive cash directly into your bank account for taking part in surveys.
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Why does reward/payment per survey differ from survey to survey?
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Payments will differ due to the complexity and length of the surveys. Another factor that may also affect payment is the time in which the results are required. If we need your help in a rush, we may offer a larger reward!
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When will I receive the reward/payment mentioned? |
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Prize draws will be administered within a fortnight of the closing date on the questionnaire. Winners will be notified by email or telephone with details of how the reward/payment will be organised.
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I have further questions… |
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If you have any further queries please contact
Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951) OR Aoife, either by email (Aoife.Chew@abaresearch.co.uk) or telephone (01727 798 951)
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What if I no longer want to be a part of the panel? |
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If you no longer wish to be part of the panel please email unsubscribe@abapulse.co.uk
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