Thanks for your interest in becoming one of Selfridges’ mystery shoppers. We really hope you’ll join our panel of people who assess how well we’re meeting customer needs. Your feedback would be vital in making sure we continually offer the best service.
What do you have to do to be a Selfridges mystery shopper?
Signing up is easy. Simply click on 'Register' and fill in a few details about yourself on our online questionnaire.
Because we want to get feedback from real customers shopping in Selfridges the way they normally would, you’ll be able to view available mystery shops to see if there is a slot that fits in with your planned shopping trip.
We usually contact customers at the beginning of the month to let them know that
mystery shops are available – this is to ensure we report back to Selfridges by
the month end.
If you book a visit you’ll be sent a confirmation email along with full briefing notes, telling you exactly what you will need to do.
After your visit you’ll be asked to complete an online questionnaire about your experience in the store. If you submit this on the day of your visit we will send you a reward as a thank-you.
What makes a good mystery shopper?
The most important thing is to do the visit at the time and place agreed.
Submitting your feedback on the same day is also vital.
We need as much detail as possible on where our stores have got it right or wrong - so a sharp eye for detail and good recall are very useful!
Thanks again for your interest in Selfridges mystery shopping!
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